Payment

Accepted methods: VISA, Mastercard, American Express, Klarna, Afterpay, Quickpay, PayPal, ApplePay.

In-stock goods: payment is debited when the parcel is dispatched.

Pre-orders: payment is debited when the parcel is dispatched, but may be debited immediately to secure production capacity and express freight if clearly stated before purchase.

International payment cards: an authorisation hold may be placed until dispatch or release by your card issuer.

Cancellation & modification of your order

Requests must be sent immediately to info@lysaritual.com

Orders are ordinarily packed within 60 minutes; after sealing, cancellation or modification cannot be guaranteed.

If an order is already packed, you must accept delivery and then follow the return procedure.

60-Day Moneyback Guarantee

Covered Goods: Lysa Acne Gummies, Acne Reset Ritual, Lysa Acne Scar, Lysa Acne, Lysa Face Scrub, Lysa Day Cream.

To Qualify:

To be eligible for a refund under the 60-Day Moneyback Guarantee, customers must meet all of the following requirements:

a) Use the Product consistently for 60 consecutive days in accordance with the enclosed instructions;

b) Submit a written refund request to info@lysaritual.com between day 60 and day 80 from the date of delivery;

c) Provide before and after photographs and/or a usage log if requested by Lysa Ritual to verify proper use;

d) Return the Product to Lysa Ritual after receiving return instructions from our support team.

Shipping, Returns & Inspection:

a) Lysa Ritual covers the initial delivery cost of shipping the Product to the customer;

b) The customer is solely responsible for all return shipping costs, including packaging, postage, and any applicable duties or fees;

c) Return shipping costs are non-refundable and will not be reimbursed, credited, or deducted from the refund amount under any circumstances;

d) Customers must arrange and complete the return shipment using the instructions provided by Lysa Ritual;

e) Refunds will only be processed after the returned Product has been received and inspected by our warehouse team to confirm eligibility.

Remedy:

Once the returned Product has been successfully inspected and approved, Lysa Ritual will issue a full refund of the purchase price only, excluding all return shipping costs, to the original payment method within 14 calendar days.

Returns

You may withdraw within 14 days of receipt without giving any reason.

Arrange and pay for the return yourself; send the parcel direct to our nominated warehouse (parcel-shop drop-off is not accepted).

Include the Standard Withdrawal Form (request from info@lysaritual.com) inside the package.

Refund is issued within 14 days of receipt and inspection; we may withhold it until the Goods are received or you supply proof of shipment.

Returned to sender (RTS)

Parcels returned for incorrect/incomplete address or non-collection are classed as RTS.

RTS items received at our warehouse can be reshipped at your cost; no refund if the parcel is lost or discarded by the courier.

Refunds are only considered if the order remains undelivered and no return/redelivery is confirmed within 60 days.

Refund requests for lost or missing parcels

Supply a Certificate of Loss (or equivalent) from the carrier quoting the tracking number within 14 days of your request.

Refunds or reshipments are processed once the certificate is received.

Warranty

All Goods carry a 24-month warranty covering software, materials and manufacturing defects.

Notify defects within two months of discovery via info@lysaritual.com with photographic/video evidence.

Remedy: repair, replacement, partial refund or store credit at Lysa Rituals discretion; reasonable return postage is reimbursed for justified claims.